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  • Do we have to keep the rental plugged in the entire time?
    Yes. A blower keeps air in the club and/or movie screen the entire time. Once unplugged the rentals deflate. That´s why we require an outlet within 50´ of the unit or a generator. Longer cords can pop your circuit breaker so we bring our own heavy duty cords.
  • Do you deliver to other cities?
    Yes. Please be aware that due to rising gas prices, travel fees may be added to some locations. If your city is not listed among our service locations, please call to determine if we can deliver to your city before reserving. Thank you!
  • Is there an additional fee for set up and take down of the rentals?
    No. Set up and take down of the rentals are all included in the final price.
  • Does the standard 4 hour rental time include your set up time?
    No. We arrive early to set up so you get the entire rental time to enjoy your rental.
  • Are the projector and headsets Bluetooth and Wi-Fi compatible?
    Yes. The projector, headsets and transmitter are all Bluetooth and Wi-Fi compatible.
  • When do you deliver and set up?
    Generally we arrive between 30mins - 2 hours before the rental time begins.
  • What form of payments do you accept?
    We accept credit card, debit card and PayPal.
  • Do I have to pay the entire price upfront?
    Yes. Do to the extensive preparation and care taken to make your party experience a success we do require payment in full prior to your appointment. We are happy to provide full refunds for any cancellations made 24 hours prior to your installation appointment.
  • Are we responsible for the rentals if it gets a tear or damaged in any way?
    Yes. You are not responsible for normal wear and tear on our rentals. Seams may develop wear and tear over a period of time. However, damage occurs due to failure to follow our safety rules or negligence (i.e. not turning off the blower in high winds, failure to monitor items taken inside, silly string, cakes, etc.) you will be responsible for all damages up to and including replacement of the rentals/blower etc. which can cost thousands of dollars. We want our customers to have a positive, memorable experience. That is why we kindly ask you to read and sign our safety rules so that you too can be an educated participant.
  • What about parks? Do parks have electricity?
    We love setting up at parks but most parks do NOT have electricity. If you want to set up at a park, you must rent a generator. We rent generators at a reasonable cost. Please also make the appropriate arrangements required by your park to reserve a space. Please be sure to Inform our Office at least 10 days in advance of any special requests or documentation needed from our company for your park event.
  • What surfaces do you set up on?
    We can set up on grass, dirt, asphalt, and concrete. Sorry, we can´t set up on any type of rocks as this surface is unsafe for inflatables or our valued customers.
  • Are there any special requirements?
    It is recommended that no more that 20-25 people occupy the inflatable clubs at a time. All inflatable rentals are highly flammable and we reserve the right not to install rentals near open flames or heat ( such as, but not limited to grills, firepits torches etc. ). Customers are prohibited from the use of fire, space heaters or any heat producing or conducting equipment as this is a safety hazard and extremely dangerous.
  • What if we need to cancel?
    We understand things happen. Please give us a call within 24 hours of your appointment to cancel and receive a full refund. Cancellations within 24 hours of your scheduled appointment may be subject to a 15% restock fee. Thank you for your understanding.
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